Frequently Asked Questions
We want your shopping experience with Hale New York to be simple and transparent. Below are answers to the questions we receive most often. If you need further assistance, our support team is happy to help.
What products do you offer?
Hale New York offers contemporary clothing for both men and women. Our collections include everyday essentials, seasonal pieces, and versatile styles designed for comfort and practicality.
Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes. We provide free standard shipping on all U.S. orders. There are no minimum purchase requirements.
How long does shipping take?
- Order processing: 1–3 business days (Monday–Friday)
- Estimated delivery time: 6–10 business days after dispatch
You will receive tracking information once your order has been shipped.
Business days exclude weekends and public holidays.
What is your return policy?
We offer a 30-day return window from the date of delivery.
To be eligible for a return:
- Items must be unused
- Items must be in resellable condition
- Original tags must be attached
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Please contact us before sending any return.
How long does a refund take?
Once your return is received and inspected, approved refunds are processed within up to 10 business days to your original payment method.
We do not charge restocking fees.
How can I contact customer support?
You can reach us at:
Email: info@hale-newyork.com
We aim to respond within 24 business hours (Monday–Friday).
How do I choose the right size?
Sizing information is available on each product page. If you need additional guidance, please contact us and include the product name and your typical size for assistance.
Do you restock sold-out items?
Some items may be restocked depending on demand and availability. Product pages will reflect current stock status.
Is it safe to shop on your website?
Yes. Transactions are processed through secure payment providers using encrypted technology. Hale New York does not store full payment card details.
If you have additional questions, please contact our support team. We’re here to help.