Shipping Policy
This Shipping Policy applies to orders placed on Hale New York and delivered within the United States.
Key Shipping Information
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Order Cut-Off Time: 12:00 PM (Eastern Time)
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Order Processing Time: 1–3 business days (Monday–Friday)
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Estimated Delivery Time: 6–10 business days (Monday–Friday)
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Shipping Cost: Free standard shipping on all U.S. orders
Business days exclude weekends and public holidays.
Order Processing
After placing your order, you will receive an order confirmation email.
Orders are processed within 1–3 business days (Monday–Friday). Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Orders placed after the daily cut-off time may begin processing on the next business day.
Delivery Time
Estimated delivery time is 6–10 business days after dispatch.
Please note that delivery times are estimates and may vary depending on carrier operations and your location within the United States.
Shipping Coverage
Hale New York currently ships only within the United States.
We do not offer international shipping.
Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to:
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High seasonal demand
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Carrier delays
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Weather conditions
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Public holidays
If your order has not arrived within the expected delivery window, please allow an additional 3 business days before contacting us.
If your package still has not arrived, please email:
Include your order number so we can assist you promptly.
Order Cancellations
Orders may be canceled within 10 hours of placement.
After this period, the order may already be in processing and cannot be modified or canceled.
To request cancellation, contact us immediately at:
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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Include your order number
We will review your case and arrange a suitable resolution.
Contact Information
Customer Support Hours
Monday – Friday: 9:00 AM – 9:00 PM
Email: info@hale-newyork.com
Company Information
Hale New York is operated by: NA Com
Company Number: 89357744
VAT Number: NL004719946B60
DUNS Number: 494609756
Registered Address:
Herengracht 320
1016 CE Amsterdam
The Netherlands