Privacy Policy

Hale New York values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

This website is operated by NA Com, a company registered in the Netherlands, serving customers within the United States.

1. Information We Collect

When you interact with our website, we may collect certain information, including:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through our payment providers)
Order history and transaction details

Technical & Usage Information

IP address
Browser type and device information
Website interaction data
Cookies and similar tracking technologies

Customer Support Information

Messages sent to our customer service team
Survey responses or promotional participation details

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer support
Managing returns and refunds
Communicating order updates
Preventing fraud and maintaining website security
Improving website functionality and shopping experience
Sending promotional communications (only if you opt in)
Complying with legal obligations

We do not use your information for unlawful or misleading purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Enable core website functionality
Analyze website performance
Improve user experience
Support marketing and advertising efforts

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

A cookie notice is displayed on our website where required.

4. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third parties strictly for operational purposes, such as:

Payment processors
Shipping carriers
Technology and hosting providers
Fraud prevention services

These service providers are contractually obligated to safeguard your data and use it only for authorized purposes.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While we take reasonable measures to protect your data, no online transmission can be guaranteed to be 100% secure.

6. Your Privacy Rights (United States)

Depending on your state of residence, you may have rights under applicable U.S. privacy laws, including the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise your rights, please contact us at the email address below.

7. Third-Party Websites

Our website may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external sites you visit.

8. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Customer Support Hours

Monday – Friday: 9:00 AM – 9:00 PM

Email: info@hale-newyork.com

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