Terms of Service

These Terms of Service (“Terms”) govern your use of hale-newyork.com (the “Website”). By accessing or purchasing from our Website, you agree to comply with these Terms.

Hale New York is operated by NA Com, a company registered in the Netherlands.

If you do not agree with these Terms, please do not use this Website.

1. Use of the Website

By using this Website, you confirm that:

  • You are at least 18 years old, or

  • You are using the Website under the supervision of a parent or legal guardian

You agree not to use the Website for any unlawful purpose or in violation of applicable laws.

Any misuse of the Website, including attempts to interfere with security features or distribute harmful code, may result in termination of access.

2. Online Store Platform

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products online securely.

By making a purchase, you agree to Shopify’s payment processing procedures where applicable.

3. Product Information & Availability

We strive to ensure that all product descriptions, images, and pricing information are accurate. However:

  • Product availability may change without notice

  • Colors may appear slightly different depending on device settings

  • We reserve the right to limit quantities per order

We may discontinue products at any time without liability.

4. Pricing & Modifications

All prices are displayed in U.S. Dollars (USD).

We reserve the right to:

  • Adjust pricing without prior notice

  • Modify or discontinue products

  • Update Website content at any time

Price changes will not affect orders that have already been confirmed.

5. Orders & Billing Information

We reserve the right to refuse or cancel any order if:

  • Fraud is suspected

  • Billing information is incorrect

  • The order violates our policies

You agree to provide accurate and current payment and contact information.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which is available on our Website.

We encourage customers to review this policy before making a purchase.

7. Third-Party Services & Links

Our Website may contain links to third-party websites or services. We are not responsible for:

  • Content on third-party websites

  • Third-party privacy practices

  • Transactions conducted outside our Website

Use of third-party services is at your own discretion.

8. User Submissions

If you submit reviews, comments, or feedback:

  • You grant us the right to use that content for business purposes

  • Your submissions must not be unlawful, misleading, or infringe on third-party rights

We reserve the right to remove inappropriate content.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on this Website.

10. Errors & Corrections

Occasionally, there may be errors related to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

We reserve the right to correct such errors at any time, including after an order has been submitted.

11. Prohibited Conduct

You may not:

  • Use the Website for unlawful purposes

  • Attempt unauthorized access to systems

  • Transmit malware or harmful code

  • Interfere with Website security

Violation of these terms may result in termination of access.

12. Disclaimer of Warranties

The Website and all products are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Hale New York disclaims all warranties not expressly stated.

13. Limitation of Liability

To the maximum extent permitted by law, Hale New York shall not be liable for indirect, incidental, or consequential damages resulting from:

  • Use of the Website

  • Purchase or use of products

  • Service interruptions

14. Indemnification

You agree to indemnify and hold harmless NA Com, its affiliates, and partners from claims arising from your violation of these Terms or misuse of the Website.

15. Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain valid and enforceable.

16. Termination

We may suspend or terminate access to the Website if these Terms are violated.

You may stop using the Website at any time.

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the Netherlands.

18. Updates to These Terms

We may update these Terms periodically. The most current version will always be available on this page.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

Contact Information

If you have questions regarding these Terms, please contact:

Customer Support Hours

Monday – Friday: 9:00 AM – 9:00 PM

Email: info@hale-newyork.com

Company Information

Hale New York is operated by: NA Com

Company Number: 89357744
VAT Number: NL004719946B60
DUNS Number: 494609756

Registered Address:
Herengracht 320
1016 CE Amsterdam
The Netherlands